Privacy Policy
Bazar-wala ("we," "our," or "us") is a premier online gift delivery service in Bangladesh, dedicated to helping you send love and thoughtful surprises to your dear ones. As the parent company of trusted e-commerce platforms including Manobika, A2ZBDShop, and Goponjinish, we are committed to protecting your privacy and ensuring the security of your personal information .
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website bazar-wala.com (the "Site") or use our services. By accessing or using our Site, you agree to the terms described herein. If you do not agree, please discontinue use of our Site .
We operate in compliance with the Digital Security Act, 2018 of Bangladesh and follow the guidelines set forth in the Digital Commerce Policy 2021 and the Consumer Rights Protection Act, 2009 .
1. Information We Collect
We may collect the following types of information from users ("you," "your"):
Personal Information:
Full name
Phone number (mobile)
Email address
Billing and shipping address
Date of birth (if provided for special occasion reminders)
Account Details:
Username and password
Login credentials
Order history and preferences
Payment Information:
Payment details processed securely through trusted gateways (bKash, Nagad, Rocket, SSLCommerz, credit/debit cards). Please note that we do not store your full payment card details on our servers .
Technical Data:
IP address
Browser type and version
Operating system
Device identifiers
Cookies and similar tracking technologies
Gift Recipient Information:
Recipient's name
Recipient's phone number
Recipient's delivery address
Special delivery instructions
2. How We Use Your Information
We use your personal data for the following purposes :
Order Processing & Delivery:
To process and confirm your orders
To deliver cakes, flowers, chocolates, and personalized gifts to your loved ones
To share delivery updates and tracking information
To coordinate with our courier partners (e.g., Pathao, Sundarban Courier, Bangladesh Post) for successful delivery
Customer Support:
To respond to your inquiries, comments, or complaints
To provide after-sales support
To resolve any delivery issues
Personalization:
To remember your preferences and past orders
To suggest relevant gifts and occasions
To enhance your shopping experience
Marketing & Communications (with your consent):
To send you promotional offers, discounts, and updates about new products
To notify you about special occasions and gift reminders
To send newsletters (you may opt out at any time)
Website Improvement:
To analyze site traffic and usage patterns
To improve our website functionality and user experience
To detect and prevent fraudulent activities
Legal Compliance:
3. Sharing & Disclosure of Data
We respect your privacy and do not sell or rent your personal information to third parties. However, we may share your information with trusted partners in the following circumstances :
Delivery & Courier Partners:
We share your name, phone number, and delivery address with our logistics partners (e.g., Pathao, Sundarban Courier, Bangladesh Post, RedX) to ensure successful delivery of your gifts .
Payment Gateways:
We share necessary payment information with SSLCommerz, bKash, Nagad, Rocket, and other payment processors to securely complete your transactions. These partners are PCI DSS certified and handle your data with the highest security standards .
Service Providers:
We may share information with:
IT and cloud hosting providers (for website operations)
Analytics tools (Google Analytics, Facebook Pixel) to understand user behavior
Email and SMS marketing platforms (only if you have opted in)
Legal Obligations:
We may disclose your information if required by:
Law enforcement agencies
Court orders
Regulatory authorities (e.g., Consumer Rights Protection authorities, Cyber Security Unit)
Business Transfers:
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction. We will notify you of any such change .
4. Cookies & Tracking Technologies
Our website uses cookies and similar tracking technologies to :
Store your preferences and cart items
Recognize you when you return to our Site
Analyze traffic and improve website performance
Deliver personalized ads and product recommendations
Measure the effectiveness of our marketing campaigns
Types of Cookies We Use:
Essential Cookies: Required for the website to function properly (e.g., maintaining your cart)
Functional Cookies: Remember your preferences and past actions
Analytics Cookies: Help us understand how visitors interact with our Site
Advertising Cookies: Deliver relevant advertisements to you
You can disable cookies through your browser settings. However, please note that some features of our Site may not function properly without cookies .
5. Data Storage & Security
We take the security of your personal information seriously and implement industry-standard measures to protect it :
SSL Encryption: Our website uses Secure Socket Layer (SSL) technology to encrypt all data transmitted between your browser and our servers .
Secure Servers: All personal data is stored on secure servers with restricted access.
Access Control: Only authorized employees and service providers who require access to perform their job functions can access your information.
Payment Security: We do not store your full payment card details. All payments are processed through PCI DSS certified payment gateways .
However, please understand that no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security .
6. Your Rights as a User
As a customer of bazar-wala.com, you have the following rights regarding your personal information :
Access: You may request a copy of the personal information we hold about you.
Correction: You may request correction of inaccurate or incomplete information.
Deletion: You may request deletion of your account and personal data, subject to legal obligations (e.g., tax record requirements).
Opt-Out: You may withdraw consent for marketing communications at any time by clicking the "unsubscribe" link in emails or contacting us directly.
Restriction: You may request that we restrict processing of your data in certain circumstances.
Portability: You may request a copy of your data in a structured, commonly used format.
To exercise any of these rights, please contact us at the email address provided below. We will respond to your request within a reasonable timeframe .
7. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law :
Order Information: Retained for warranty, after-sales support, and legal compliance (typically 6 years for business records).
Account Information: Retained as long as your account is active.
Marketing Data: Retained until you opt out of receiving communications.
Usage Data: Retained for internal analysis purposes for a shorter period.
After the retention period, your data will be securely deleted or anonymized .
8. Third-Party Links
Our website may contain links to third-party websites (e.g., social media platforms, affiliate partners). Please note that we are not responsible for the privacy practices of those external sites. We encourage you to review the privacy policies of any website you visit .
9. Children's Privacy
Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will take steps to delete such information .
10. Updates to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. When we make changes, we will revise the "Last Updated" date at the top of this page. We encourage you to review this policy regularly to stay informed about how we are protecting your information .
Your continued use of our website after any updates constitutes your acceptance of the revised policy.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
📧 Email: [Insert Email Address, e.g., privacy@bazar-wala.com]
📞 Phone: [Insert Phone Number]
📍 Address: [Insert Physical Address, e.g., House # 34, Road # 02, Dhanmondi, Dhaka - 1205, Bangladesh]
🌐 Website: www.bazar-wala.com
For complaints or escalation:
You also have the right to lodge a complaint with the relevant regulatory authority in Bangladesh, such as the Cyber Security Unit (contact@csirt.gov.bd) .
